Refund policy

At Ruvixa, we want you to be satisfied with your purchase. This Return and Refund Policy explains when products may be returned and how refunds are processed.

Return Window

You may request a return within 30 business days of receiving your order.

Returned products must meet the eligibility requirements below. Return shipping costs are the customer's responsibility.

Return Eligibility

To be eligible for a return, the product must be returned in its original condition and with the materials and components included with the original purchase.

Products are not eligible for return if they:

  • Have been used, worn, washed, or damaged after delivery.

  • Have had their original tags, labels, or stickers removed.

  • Are returned without their original packaging, box, wrapping, or protective materials.

  • Are missing accessories, manuals, free gifts, or other components included with the original purchase.

  • Have stains, odors, smoke smell, pet hair, or other visible signs of use.

  • Are customized, personalized, or made-to-order products.

  • Are clearance or final-sale items, or items specifically marked as non-returnable, unless the item is defective, damaged, or incorrectly shipped.

  • Are gift cards or digital products.

  • Were damaged because of misuse, an accident, negligence, or unauthorized repair.

  • Are returned after the 30-business-day return period.

  • Are missing parts or components that were included when the order was delivered.

  • Are returned without prior return authorization when authorization is required.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with details of the issue.

For claims involving damage or an issue with the product, we may require an uncut unboxing video clearly showing the product and the issue. This helps us review the condition of the package and product as received.

Please keep the product, packaging, and all included materials until your claim has been reviewed.

How to Request a Return

To request a return, contact our support team at support@ruvixa.shop.

Please provide your order information and explain the reason for the return. If applicable, we may request photographs, an uncut unboxing video, or other information needed to review the request.

If your return is approved, you will be provided with the applicable return instructions and return address.

Return Shipping

Customers are responsible for the cost of return shipping unless otherwise determined for an eligible damaged, defective, or incorrectly shipped item.

Ruvixa is not responsible for products lost or damaged while being returned. We recommend using a trackable shipping service and keeping your return shipping receipt.

Refunds

Once an approved return is received and inspected, we will process the applicable refund.

Refunds are issued to the original payment method. Please allow 5–10 business days for the refund to be processed.

Your bank, credit-card provider, or payment service may require additional time to make the refunded amount available to you.

Return Address

Approved returns should be sent to:

Ruvixa
139 Flatbush Ave
Brooklyn, NY 11217
United States

Please do not send a return to this address before receiving applicable return instructions from our support team.

Contact Us

If you have questions about a return or refund, please contact:

Ruvixa
Email: support@ruvixa.shop
Phone: +1 607-698-0832
Support: 24/7 by email