Frequently Asked Questions

 

What does Ruvixa sell?

Ruvixa offers home décor products for customers in the United States.

Where does Ruvixa ship?

Ruvixa currently ships to addresses within the United States only.

How long does order processing take?

Orders are generally processed within 1–3 business days.

How long does delivery take?

Standard delivery generally takes 5–11 business days after order processing.

Is shipping free?

Yes. Standard shipping is free on all orders.

Which shipping carriers does Ruvixa use?

Depending on the order and destination, shipments may be handled by USPS, UPS, FedEx, DHL, or other available carriers.

What is the order cutoff time?

The daily order cutoff time is 5:00 PM New York time.

What payment methods are accepted?

Ruvixa accepts:

• Shop Pay

• Visa

• Mastercard

• American Express

• Diners Club

• Discover

• Apple Pay

• Google Pay

• PayPal Wallet

All transactions are processed in U.S. dollars (USD).

How long do I have to return an item?

Eligible returns may be requested within 30 business days.

Who pays for return shipping?

The customer is responsible for return shipping costs.

Are all products eligible for return?

No. Certain products are not eligible for return, including used, worn, washed, or post-delivery damaged products; items missing original tags or packaging; customized, personalized, or made-to-order products; gift cards and digital products; and clearance, final-sale, or products marked “Non-Returnable,” unless they are defective, damaged, or incorrectly shipped.

Products with missing components, signs of use, stains, odors, smoke smell, pet hair, or damage caused by misuse, accidents, negligence, or unauthorized repairs are also not eligible.

Items returned after the 30-business-day return period or without prior return authorization, where applicable, are not eligible.

For products claimed to be defective, damaged, or incorrectly shipped, an uncut unboxing video clearly showing the product and the issue is required.

How long does a refund take?

Eligible refunds are processed within 5–10 business days after the returned item has been received and reviewed.

How will my refund be issued?

Approved refunds are issued to the original payment method used for the purchase.

Where should I send an approved return?

Approved returns should be sent to:

Ruvixa
139 Flatbush Ave
Brooklyn, NY 11217
United States

Please contact Ruvixa before sending a return for instructions and authorization where applicable.

How can I contact Ruvixa?

You can contact us by email or phone:

Email: support@ruvixa.shop
Phone: +1 607-698-0832
Support Hours: 24/7 by email